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FSS/PPS 04.07 - Vice President's Customer Service Career Achievement Award

Vice President's Customer Service Career Achievement Award

FSS/PPS No. 04.07 (04.04.11)
Issue No. 2
Effective Date: 5/01/2014
Next Review Date: 5/01/2018 (E4Y)
Sr. Reviewer: Vice President for Finance and Support Services

  1. PURPOSE

    1. To promote outstanding customer service among the employees of the Finance and Support Services (FSS) division, the Vice President may, at any time, grant a Customer Service Career Achievement Award to any FSS staff member or retiree who has exhibited, over an extended period of time, the qualities and attributes so as to be universally recognized as an example of outstanding or “legendary” customer service.
  2. PROCEDURES FOR THE AWARD

    1. The Customer Service Career Achievement Award is given at the sole discretion of the Vice President for Finance and Support Services.

    2. The Vice President may present the selected recipient with the award unannounced at the employee’s work site, at a special event arranged for this presentation, or at another function determined to be suitable for the presentation.

    3. The award will be commemorated with a certificate or plaque presented to the selected employee.

    4. The award may be given to a retiring employee in recognition of an outstanding career of customer service.

    5. The award may be, but is not required to be, accompanied by a monetary award from the Vice President’s allocation from the performance award funds budgeted for the FSS division in the annual operating budget.

  3. REVIEWERS OF THIS PPS

    1. Reviewers of this PPS include the following:

      Position Date
      Vice President for Finance and Support Services May 1 E4Y
  4. CERTIFICATION STATEMENT

    This PPS has been approved by the following individuals in their official capacities and represents Texas State Finance and Support Services policy and procedure from the date of this document until superseded.

    Vice President for Finance and Support Services; senior reviewer of this PPS